CANCELATION AND

REFUND POLICY

REFUNDS POLICY

 

 

All fees under $1500 are to be paid in advance and receipt of fees confirms registration on a course

 

 For fees amounting to more than $1500, a deposit is to be paid, with the balance to be paid prior to commencement of the course

 

 Course fees include all charges to complete the course and cover: • tuition • support and coaching • any associated student workbooks, handouts and manuals • classroom and facilities • access to any specialised equipment necessary for the training

 

Additional fees will be charged for replacement of certificates if required

 

Print of originals will attract a charge

 

Copies of qualifications are free. If a student is assessed as 'Not Competent' at the end of the course,

then a grace period of one month applies to re-try assessment or to complete outstanding work,

otherwise all fees are forfeited

 

 Payment All courses fees can be paid online through the website by Credit card, or direct deposit

into Industry Training and Assessment Services bank account

 

Students may wish to make a direct deposit. The student to contact Industry Training

and Assessment Services for  direct deposit details

 

 If you have any difficulties with the payment procedure, please contact Kylie on 0408068991

 

Refund Policy Refund of all or part of fees may be available, subject to compliance

with Industry Training and Assessment Service’s refund policy noted below:

 

• Industry Training and Assessment Services will allow cancellation

by students or clients within seven days of the course commencement

and will provide a refund, under the following circumstances: 

 

  • Personal trauma such as (serious accident, illness, severe hardship as a result of loss of employment, loss of a family member)

• Cancellation of course by Industry Training and Assessment Services

• If a refund applies, refunds will be paid within 14 days of the claim for a refund

 

  Guidelines for refunds - withdrawal from the course less than 4 weeks prior to the

course, the following will apply:

 

  • Withdrawal Reason

  • Amount Refunded Withdrawal at least 1 week prior to the agreed start date

  • Full refund minus admin processing fee of $50; or held in credit.

  • Withdrawal at 3-6 days prior to agreed start date 50% refund (course handling /student contribution fee retained by Industry Training and Assessment Services; or held in credit.

  • Withdrawal at 1-2 days prior to agreed start date No refund

  • Failure to attend course - No refund

  • Withdrawal on the agreed start date, unless there are extenuating circumstances

  • No refund Withdrawal from a course without written notice in advance to Industry Training and Assessment Services

  • No refund Withdrawal after the agreed start date, unless there are extenuating circumstances

  • No refund Leaving before finalizing the course/competency/module unless they can provide a medical certificate or show extreme personal hardship

In this instance students may re-schedule a course within one month of the course date

 

No refund

Serious and proven plagiarism, cheating or collusion resulting in dismissal from the course

 

Serious breach of the code of conduct involving law breaking

 

 Course withdrawn by Industry Training and Assessment Services will incur full refund or

held in credit by Industry Training and Assessment Services

 

To request a refund, students must complete a course cancellation and refund form

accompanied by supporting documents such as a doctor's certificate or signed Statutory Declaration

 

 The refund claim form must be signed and dated by the student or client

 

 To make a cancellation and seek a refund, the student must complete a Course cancellation

and refund request form

 

The course cancellation and refund form details the student's name and contact details, payment

details for refund, student signature and date. It also details the course in which they enrolled

and are now cancelling including course name, date, time, cost, duration, the reason for cancellation,

the refund being requested, based on guidelines, and the student would include any supporting

documentation for the reason for cancellation to accompany the form

 

A Payment of refund form will be completed and signed by Industry Training and Assessment Services

 

A copy will be retained by Industry Training and Assessment Services and the

original provided to the student/client

 

 Refunds are only paid to the person who entered into the agreement to undertake

the training i.e. the student or client (if the client paid the fees)

 

 If Industry Training and Assessment Services has to cancel or reschedule a course,

students/clients are entitled to 100% of their fees or deposit being fully refunded or

transferred to a future course

 

 Where practicable, Industry Training and Assessment Services will give 48 hours notice

to students/clients, or where this is not possible, as soon as the client is able to give notice

 

A refund is not provided to a student/client if the student/client fails to give notice to Industry Training and Assessment Services

Document Name: Industry Training and Assessment Services - Refunds Policy Doc Number: 1.0 Version: 1.0 Date: June 2019

Staying Alive - Barbie Williams

Industry Training and Assessment Services

ABN 94 898 703 607

Windradyne NSW 2795