All fees under $1500 are to be paid in advance and receipt of fees confirms registration on a course
For fees amounting to more than $1500, a deposit is to be paid, with the balance to be paid prior to commencement of the course
Course fees include all charges to complete the course and cover: • tuition • support and coaching • any associated student workbooks, handouts and manuals • classroom and facilities • access to any specialised equipment necessary for the training
Additional fees will be charged for replacement of certificates if required
Print of originals will attract a charge
Copies of qualifications are free. If a student is assessed as 'Not Competent' at the end of the course,
then a grace period of one month applies to re-try assessment or to complete outstanding work,
otherwise all fees are forfeited
Payment All courses fees can be paid online through the website by Credit card, or direct deposit
into Industry Training and Assessment Services bank account
Students may wish to make a direct deposit. The student to contact Industry Training
and Assessment Services for direct deposit details
If you have any difficulties with the payment procedure, please contact Kylie on 0408068991
Refund Policy Refund of all or part of fees may be available, subject to compliance
with Industry Training and Assessment Service’s refund policy noted below:
• Industry Training and Assessment Services will allow cancellation
by students or clients within seven days of the course commencement
and will provide a refund, under the following circumstances:
-
Personal trauma such as (serious accident, illness, severe hardship as a result of loss of employment, loss of a family member)
• Cancellation of course by Industry Training and Assessment Services
• If a refund applies, refunds will be paid within 14 days of the claim for a refund
Guidelines for refunds - withdrawal from the course less than 4 weeks prior to the
course, the following will apply:
-
Amount Refunded Withdrawal at least 1 week prior to the agreed start date
-
Full refund minus admin processing fee of $50; or held in credit.
-
Withdrawal at 3-6 days prior to agreed start date 50% refund (course handling /student contribution fee retained by Industry Training and Assessment Services; or held in credit.
-
Withdrawal at 1-2 days prior to agreed start date No refund
-
Failure to attend course - No refund
-
Withdrawal on the agreed start date, unless there are extenuating circumstances
-
No refund Withdrawal from a course without written notice in advance to Industry Training and Assessment Services
-
No refund Withdrawal after the agreed start date, unless there are extenuating circumstances
-
No refund Leaving before finalizing the course/competency/module unless they can provide a medical certificate or show extreme personal hardship
In this instance students may re-schedule a course within one month of the course date
No refund
Serious and proven plagiarism, cheating or collusion resulting in dismissal from the course
Serious breach of the code of conduct involving law breaking
Course withdrawn by Industry Training and Assessment Services will incur full refund or
held in credit by Industry Training and Assessment Services
To request a refund, students must complete a course cancellation and refund form
accompanied by supporting documents such as a doctor's certificate or signed Statutory Declaration
The refund claim form must be signed and dated by the student or client
To make a cancellation and seek a refund, the student must complete a Course cancellation
and refund request form
The course cancellation and refund form details the student's name and contact details, payment
details for refund, student signature and date. It also details the course in which they enrolled
and are now cancelling including course name, date, time, cost, duration, the reason for cancellation,
the refund being requested, based on guidelines, and the student would include any supporting
documentation for the reason for cancellation to accompany the form
A Payment of refund form will be completed and signed by Industry Training and Assessment Services
A copy will be retained by Industry Training and Assessment Services and the
original provided to the student/client
Refunds are only paid to the person who entered into the agreement to undertake
the training i.e. the student or client (if the client paid the fees)
If Industry Training and Assessment Services has to cancel or reschedule a course,
students/clients are entitled to 100% of their fees or deposit being fully refunded or
transferred to a future course
Where practicable, Industry Training and Assessment Services will give 48 hours notice
to students/clients, or where this is not possible, as soon as the client is able to give notice
A refund is not provided to a student/client if the student/client fails to give notice to Industry Training and Assessment Services
Document Name: Industry Training and Assessment Services - Refunds Policy Doc Number: 1.0 Version: 1.0 Date: June 2019